System status
Live status for Asteris for WordPress infrastructure. This page is the source of truth when something feels broken.
The detailed status board (per-component uptime, incident history, response-time graphs) lives at status.asterisforwordpress.com, hosted on UptimeRobot’s public status page. This page links to it and explains what each component does.
What we monitor
| Component | What it does | Why an outage matters |
|---|---|---|
Marketing site (asterisforwordpress.com) | The pages you’re reading right now | New customers can’t find or buy. Existing customers can still use the plugin. |
| Licence activation server | The endpoint your plugin calls to verify your licence key | New activations fail. Existing activated sites continue working in their grace window (7 days). |
| Plugin download CDN (Cloudflare R2) | Versioned plugin .zip downloads | New installs + manual updates can’t fetch the zip. Auto-updates via WordPress’s own update mechanism are unaffected (they go through WP.org). |
Customer portal (/account) | Licence management, download history, invoices (v1.1) | Customers can’t self-serve licence moves. Email support@ as a fallback. |
During an outage, what should I do?
- Check this page first — if a component is red, we already know. No need to email.
- If everything here is green but your site is having problems — it’s a local issue (your host, your theme, your config). Start at Troubleshooting.
- If your licence activation specifically is failing — the plugin enters a 7-day grace period and continues to function normally. You can wait or email support@.
- If the status page itself is unreachable — that’s the worst kind of outage. Email [email protected] — Nick monitors that inbox even when other systems are down.
Historical uptime target
We commit to 99.5% uptime on the licence activation server and the marketing site (roughly 3.5 hours/month of unplanned downtime as a hard ceiling). This is a small-team operation running on Cloudflare’s infrastructure — we don’t promise four-nines, we promise honest reporting and fast root-cause communication.
When an incident happens, we publish:
- What broke + when (within 60 seconds via UptimeRobot)
- The customer impact (which features were degraded vs fully down)
- What we did to fix it
- What we changed so it doesn’t happen again
All incident reports stay public on the status board for 12 months.
See also
- Troubleshooting guide
- Support
- Detailed status board: status.asterisforwordpress.com